My recent projects at Optum (UHG) and Tekion Corp. are under NDA. Please get in touch with me to learn more about my role and scope of work at Optum.
UX Research / Product Design
340B Client Portal (NDA Project)
Duration: 10 months | Oct 2023-Present
In my role as a UX Designer at Optum, I led the end-to-end user experience design for the 340B Client Portal and Operations Portal. This B2B platform is designed to handle data-intensive tasks and complex visualizations, significantly improving operational efficiency. The potential outcome is reducing manual workloads by 80% for the operations team and cutting down turnaround times from days to hours for the Covered Entities (Hospitals).
I collaborated closely with Product Owners (POs) and Subject Matter Experts (SMEs) to gather critical data and insights, ensuring the design met the specific needs of the users. Throughout the project, I worked hand-in-hand with developers to ensure a smooth handoff and successful implementation of the design.
Due to the nature of this project, detailed information and visuals are not available as it is under a strict Non-Disclosure Agreement (NDA).
iPad Kiosk Self-Checkout (NDA Project)
Duration: 6 months | Jan 2023-Jun 2023
During my 6 month long internship at Tekion, I have worked on a Self-Service Car buying experience for customers visiting dealerships in the US. As part of the research, I explored different narratives around self-service as a concept, built scenarios for multiple stages in the car buying journey of a customer, and identified opportunities for a car dealership to introduce an iPad Kiosk experience for the customers, designed UI Concepts for the digital touch-points in the car buying journey.
